Privacy Policy – Ridershouse
Effective Date: 30/07/2024
Website: www.ridershouse.com
About Our Privacy Policy
At Ridershouse, your privacy is important to us. We only process data that is necessary to improve our services and handle all customer information with the utmost care. We never sell your personal data to third parties for commercial purposes.
This privacy policy applies to the use of the website and services provided by Ridershouse. By publishing a new version, this policy replaces all previous versions. In this document, we explain which personal data we collect, how we use it, and under which circumstances we may share it with third parties. We also explain how we secure your data and what rights you have regarding your personal information.
If you have any questions about our privacy policy, you can contact our privacy officer (contact details at the bottom of this page).
Data Processing Overview
Below you’ll find an overview of how we process data, where it's stored, how it's secured, and who has access.
Webstore Software – PrestaShop
Our webshop is built using PrestaShop software. The personal data you provide to us is shared with PrestaShop to provide technical support only. PrestaShop uses SSL encryption and strong password policies to protect your data and does not use your data for its own purposes.
Web Hosting – De Websmid
Our hosting and email services are provided by De Websmid. They do not use your data and have implemented strict technical and organizational security measures. They are bound by confidentiality agreements.
Newsletter – MailChimp
We send our newsletters via MailChimp. Your email and name are stored securely and not used for other purposes. Each newsletter contains an unsubscribe link. MailChimp uses cookies to track email open rates and improve its service. They may share anonymized data with third parties.
Email – De Websmid
All business email traffic runs through De Websmid. They’ve taken steps to avoid loss, abuse, or corruption of data. They do not access our inbox, and we treat all correspondence confidentially.
Payment Processing – Mollie
We use Mollie to process online payments. Mollie processes your name, address, and payment information securely and may share anonymized data for service improvement. Your data is stored no longer than legally required.
Reviews – WebwinkelKeur
We collect product reviews through WebwinkelKeur. If you leave a review, they may share your name and email with us. These are only used to verify your order. WebwinkelKeur may contact you to follow up and uses third-party services with equal data protection agreements.
Shipping – DPD
For delivery, we share your name and address with DPD. They use this information solely to carry out delivery. If DPD works with subcontractors, your data may be shared with them as well.
Why We Collect Your Data
General Purpose of Processing
Your data is used only to fulfill the services you requested. We do not use your data for unsolicited marketing. If we ever wish to contact you beyond your original request, we will ask for permission first.
We may need to share your data for accounting or legal compliance purposes. In such cases, we only work with partners who are contractually bound to confidentiality.
Automatically Collected Data
Certain technical data (like IP address, browser, operating system) may be collected automatically to help improve our website. These are not linked to personal identities.
Legal Disclosure Obligations
We may be legally required to share your data with government authorities for tax or criminal investigations. If this happens, we will cooperate only as legally required.
Data Retention
We store your data only as long as necessary. If you stop using our services, we’ll delete your profile upon request or after a 2-year period of inactivity (unless legally required to keep it longer, e.g., for invoicing). After deletion, staff can no longer access your customer profile.
Your Rights
Under EU and Dutch law, you have the following rights regarding your personal data:
Right of Access - You may request a copy of the personal data we process about you.
Right to Rectification - You can ask us to update or correct your personal data at any time.
Right to Restrict Processing - You can request us to stop using certain data temporarily.
Right to Data Portability - You may request a copy of your data to share with another provider.
Right to Object - You may object to the processing of your data. If valid, we will stop all processing and remove your data, unless legally required otherwise.
If you believe we are mishandling your data, you have the right to file a complaint with the Dutch Data Protection Authority.
Cookies
Google Analytics
We use Google Analytics to analyze visitor behavior. Google may be legally required to share this data. We have not allowed Google to use this data for any of their own services.
Third-Party Cookies
Some services may use third-party cookies. These are always clearly mentioned in this policy.
Policy Updates
This privacy policy may change over time. The most current version will always be published on our website. If the changes affect the processing of previously collected data, we will notify you by email.
Contact Information
Ridershouse
Parallelweg 20L
8152 BE Lemelerveld
The Netherlands
📧 info@ridershouse.nl
Privacy Officer
Ellen van Asselt