Customer Service at Ridershouse: How We Work
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Customer Service at Ridershouse: How We Work
At Ridershouse, customer service isn’t about scripts or standard replies – it’s about personal attention and honest advice. We want you to feel welcome with any question, big or small.
Direct contact via WhatsApp or phone
Got a question about a product, sizing, or availability? Feel free to send us a WhatsApp message or give us a call. We respond quickly and think along with you. No confusion, just clear and direct contact – the way it should be.
Not sure about colors or styles? We’re happy to send you a photo or video so you can get a better look before making your choice.
Helping you build your perfect set
Looking for a stylish competition outfit that suits your needs? We’ll help you put together the full look: from jacket to boots, helmet to gloves. Every detail should match – and we’re here to guide you with care and precision.
Want it personalized? No problem
Many of our products can be personalized or embroidered. For example:
- Helmets from KASK and Samshield
- Show jackets tailored to your fit and posture
- Boots: made-to-measure or standard with personal details
- Embroidery with initials, names, or logos
No question is too small
Wondering which helmet suits an oval head? Or which jacket works for long arms? We’ll help with honest, practical advice. We take the time to guide you toward the right choice – no pressure, just help.
Stay updated via Instagram
Want to be the first to see new collections? Follow us on Instagram, where we regularly share new items, inspiration, and a look behind the scenes in our showroom.
? Got questions? Message or call Ridershouse – we’re here to help!
Ellen van Asselt is the founder of Ridershouse, a brand focused on equestrian sports and everything related to it. The idea for Ridershouse originated in 2007 from her own experience in the equestrian world, where she developed a passion for combining the world of horses with fashion.
Ridershouse was born out of the desire to offer high-quality, fashionable, and functional products such as caps, competition jackets, and boots for riders and their horses, with attention to both aesthetics and the well-being of the animal.
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Since 2007, Ridershouse has been the equestrian specialist of the Salland region in Lemelerveld, Overijssel. The store offers an extensive range for men, women and children: over 500 competition jackets in various fits, top brands such as Cavalleria Toscana, Samshield and Pikeur, anatomically fitted bridles made to measure, and full personalisation options. In addition to the physical store on the N48, there is also a webshop at ridershouse.nl. Personal advice, try-before-you-buy and solution-oriented thinking make Ridershouse unique in the region.